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How long before my order ships?

We are a small business and all items are Hand-Poured by Bob the owner and founder of Tall Pine Candles to ensure quality of each product, so please allow 3-5 days of processing and fulfillment before shipping for most orders. In the event that we have just made fresh product that you added to your order, than the fulfillment time before shipment will be less. This is just a general guideline and your order may ship sooner.


Is there a 'local pickup' option, if I am nearby and want to save on shipping charges?

Yes, if you are nearby Flagstaff, AZ choose Local Pickup and you can pickup from my home in Flagstaff. Your other option of course is to order online. Take advantage of our promotions and we can ship directly to you at a very fair price!


How can I keep my candles looking their best?

Candles will discolor or fade when they are exposed to intense light for extended periods. We do not recommend displaying your candles for long periods in direct sunlight, fluorescent lighting or other strong illumination. Wax will soften in temperatures over 80 degrees Fahrenheit. Store your candles in a cool, dry place.


Do I really need to trim the wick?

It depends. You should trim the wick when it needs trimmed. If you see a carbon mushroom on top the wick, it definitely should be trimmed, or if the wick seems very long. When trimming, you really should trim the wick to 1/4" before lighting your candle. Or, at any point your flame is getting too large and you are seeing smoke or suit, simply extinguish the flame, trim and re-light. If you do not keep your wick trimmed, problems can occur. Wicks of all candles can "mushroom" at the top which can lead to excessive flickering, smoke, and/or soot. Keeping your wick trimmed also makes your candle safer. Additionally, it can prevent your wick from curling back into the wax - wish is mainly a problem with non-cored wicks.


My candle is leaving lots of wax on the sides of the container after burning it. Why?

What you are referring to is called "tunneling". Multiple factors can contribute to tunneling. Improperly or cheaply made candles is one cause. We can assure you this will not be the cause of any of our candles tunneling. We use premium ingredients and all our recipes including wax, fragrance, and wicks have been extensively tested together. So then, what could be causing it? Most likely, its because you are not letting your candle burn long enough before you extinguish it. Each time you burn a candle, should try and burn it at least until the wax pool reaches the edges of the container... even if it barely reaches. For most candles, that is roughly 1 hour for each inch in diameter of the container. On average this is around 3-5 hours of burn time depending on the container.  If you do not do this, your candle will get what's called a "memory burn" and it will start to burn down the middle leading to the tunneling effect.


However, if you see a bit of wax left on the edges, do not worry. As a candle burns down further, heat that is within in the container from burning will gradually melt that down as well. Proper wicking by candle makers aim to get the wax pool to just barely reach the edge as you never want a wick that is too big for the container.


Why do I sometimes get small puffs of smoke coming from my wick and flame?

This can happen for a couple of reasons. First, make sure to keep your wick trimmed properly as mentioned above. Secondly, constant or random drafts can cause puffs of smoke as well. For example, if your candle is next to a window, door, vent, etc. the drafts will interfere with the flame causing it to dance around and produce smoke. Also, if your candle is located in a place where people frequently walk right past it, this can cause puffs of smoke as well. Unless its constant, its nothing to be too worried about.


There is a mushroom bloom head on my wick after burning? What is it?

A carbon buildup, otherwise known as a "mushroom" can happen with any kind of wick and wax. It is most common in highly fragranced candles as the fragrance oil travels up the wick while it burns. It is completely normal, however, it needs to be removed by trimming the wick before relighting as mentioned above. In a way, the mushroom head is a nice reminder that, "hey, I need to trim my wick". (Please remember to give the candle plenty of time to cool and harden before attempting to trim the wick as you do not want wick debris falling into the wax.


How can I avoid making the candle smoke when I extinguish the flame?

There are a couple of ways to do this. Its important to note that you should try to AVOID BLOWING OUT THE FLAME as much as possible as this definitely does cause excessive smoke. It is also dangerous because you may blow the melted wax out inadvertently as well. So what should you do? If you have a 'Wick Dipper', then that is ideal as its a smokeless way to kill the flame. With that being said, you can achieve the same result by simply using a metal spoon or other similar metal object, tilt the wick into the melted wax and raise the wick back up.


Do your wicks contain lead?

No, not at all. Its been illegal for sometime, but we never have used lead wicks and never would.


Do you ship any day of the week including weekends?

No, during the winter months we will generally ship Monday- Friday.


During the summer and any other warm months, we only ship on Monday's and Tuesdays (and Wednesdays, if nearby). This is by design and very common with candle retailers. You never want candles being exposed to heat longer than they have to be. Shipping in the middle of the week or later risks the candle being stuck in a warehouse or truck over the weekend. Neither of us wants that to happen. Due to the risk involved when ordering candles during hot months, we cannot be held liable for melted candles and other wax products. Even though we insure all of our shipments, melted wax is not covered by FedEx, USPS, etc.


We offer the following tips to avoid problems:

* Because deliveries to your home will be left on front porch (a bad thing during hot days), we suggest having them delivered to a place you know someone will be present. Other than your home if someone is there, possibly a friend or family member's house, or even your place of employment if allowed.


* If you are expecting a shipment to your home, try to plan to have someone there or at the very least, attempt to get the package inside to cool place as soon as possible so its not sitting in the heat too long


* Also, remember we do only ship early in the week so help avoid packages being left in warehouses and trucks over the weekend.


* We also package our items in a way to help protect them from too much heat exposure during shipping.


Do you ship to PO boxes?

Yes, we can ship to PO boxes. As long your your PO box has room and accepts the delivery, it is no problem on our end.


How long does it usually take to ship and receive my products?

This depends a bit on the time of year. But we typically ship within 1-3 days (with the exception of the hot summer months which, in that case, it might take a couple extra days to ship so we can aim at shipping on a Monday or Tuesday as noted above). We ship most of our items with Priority 2 day shipping, so you should typically expect to receive your purchase 2 or 3 business days after shipping.


What if an item is defective or damaged as it arrives?

Our goal is your satisfaction. If your product is damaged upon arrival, please send us a message via our "Contact Us" form on our website. Please retain the original packaging materials in case we need it returned back to us.


What if I really don't like the fragrance I ordered? Can I return it?

Unfortunately, unless there is a candle defect, we generally do not offer exchanges based on personal fragrance preferences. Everyone has a different nose and preference so we hope you can understand that policy. However, remember that candles make great gifts and just because you are not fond of a scent, most likely a friend, co-worker, or family member would be. Also, in the future we are planning on creating a way to test sample fragrances that would allow you to get an idea of different scents before making any larger purchases. We'd also suggest ordering wax melts to start. They are a very cost effective way of trying new scents before buying!

Can I refill or re-use my candle jars and containers when they are empty?

Because glass weakens as it accumulates bumps and scratches from use, we do not recommend refilling our jars for re-use as a candle. However, they make terrific holders for all kinds of things around your home: buttons, nails, cotton balls, potpourri, seashells ... or anything you may want to display. Additionally, most local recycling agencies will accept empty candle jars with other glass jars.


Why does it say to discontinue using the candle when a half inch of wax remains in the bottom?

This is purely a safety issue and any candle maker or retailer will recommend this. Glass gets hot on the bottom as the wick nears the base. It can cause cracking, breaking, or damage underneath the glass. We also recommend burning all candles on heat resistant surfaces.

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