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Frequently Asked Questions

Take a look below for some answers to the most commonly asked questions.

  • Processing time
    Current processing time before shipping is 1-2 business days. You will receive a tracking notification once your item has been shipped.
  • Lost, stolen or delayed items
    There are several reasons you may have not have gotten your order yet. Within the USA, expect 4-10 business days to get your order. Our normal processing time is 1-2 business days, followed by shipping time. All domestic orders will have a tracking number. Check your order status by following the link in you your order confirmation email. If it’s been more than 2 weeks, it's likely your order has been lost or delayed. We can refund lost items, but more often than not, the order will show up eventually.
  • Tracking and delivery
    Once you receive a shipping notification please allow 24 hours for your tracking number to start working- it needs to get picked up and scanned in at the post office. Occasionally, items don’t get scanned in properly. If it has been past the projected delivery date and you haven’t received your item and the tracking isn’t working, please let us know. If an item is marked as "Delivered" and you have not received it, here are our suggested next steps: 1) Verify the shipping address is correct and that you have a mailbox with your name on it. 2) Check in with anyone else that might have received the package for you (ie. roommate, family member, neighbor etc). 3) Bring the tracking to your local post office to see if they're holding it or they have any further information. If it has been 21 days after shipment and you've done steps 1-3 send us a message to let us know.
  • What do your candles smell like?
    Our candles are novelty items with non-traditional scents! The fragrances are artistic interpretations of fictional ideas, which may not perfectly match what you have in mind, based solely on the title. Some scents are stronger than others.
  • Are your candles eco-friendly and/or vegan?
    Yes to both! We use soy wax, which is a wonderful, non-petroleum product made from a renewable crop (soybeans). Our candles burn cleanly and slowly, with very little soot. We get our wax from local suppliers in the Midwest, which helps reduce our carbon footprint. Our candles are made entirely with renewable resources and don’t include any animal products. The jars are glass, so they’re reusable and recyclable. The wicks are lead-free and made with cotton.
  • What kind of fragrance oils do you use?
    Most of our scent ingredients are synthetic fragrances designed specifically for candles. They burn safely, consistently and give off the best scent throw. A few of our scents do contain natural essential oils (plants and herbs), but many of our candles are fairly non-traditional (paper, ink, basement, dust) and need to be created by professional fragrance designers. We mix these fragrances together to achieve our specific scent combinations.
  • Do your candles contain phthalates?
    No. Our candle ingredients are 100% phthalate-free.
  • How long do your candles burn?
    An 10 oz candle will burn for at least 50 hours. Take your time! It's best to only burn for a couple hours at a time, not all day long. Wax melts can last even longer. Use 1-2 cubes at a time, then swap out new ones after you no longer smell any fragrance.
  • My favorite candle is gone – what now?
    If there's an old scent you really miss, send us a message that you would like us to make it again. If we get enough requests we will bring it back for a limited run.
  • How often do you come out with new scents?
    We release a new candle scent about every month! These candles are available from the first of the month until we sell out (at least 5 weeks or so). It's very important to us that we keep experimenting. To keep up to date, sign up for our newsletter or follow us on social media.
  • Why does my candle look different than the photo?
    Our candles are made in small batches and may vary a bit in color from what you see in the product photo. We occasionally update our dye mixtures when certain ingredients are discontinued. When your candle arrives it may have "frosty" white patches or slight discoloration. This is a result of temperature changes during shipping, and is a totally natural characteristic of soy wax. Luckily, it does not effect the burn or smell of your candle. If you are unhappy with the appearance we can exchange it for a new candle. Keep in mind that we cannot guarantee it won't happen again.
  • Candle safety is very important. Here are the main guidelines for candle use:
    Trim the candle wick to 1/4”. Always burn within sight – do not leave unattended. Keep away from pets, children and all flammable items. Read our complete candle safety guidelines for more info.
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