Shipping & Return Policy
Shipping and Returns
DOMESTIC SHIPPING
Economy Shipping AND Free Shipping: Most orders ship within 1-5 business days. If you do not receive an order confirmation email within 2 weeks of placing your order, you can contact tallpinecandles@gmail.com for a status update. Please note that USPS and UPS are also experiencing delays with delivery. We are unable to offer any expedited shipping options at this time.
The above are processing times and do not account for the time the package is in transit. Priority Mail is typically delivered within 1-3 business days. UPS Ground usually takes 1-5 business days. You will receive a shipping notification with tracking information once your order leaves our studio.
REFUNDS + EXCHANGES
At Tall Pine Candles Inc, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Tall Pine Candles Inc within 7 days of delivery.
If you have received the wrong product or are missing a product in your order, please let us know within 14 days of your order being delivered.
You may return your unused products for a full refund of your purchase price, less shipping and handling within 14 days of delivery. The customer is responsible for paying return shipping charges. Please contact us at tallpinecandles@gmail.com for further details.
Due to restrictions caused by coronavirus, we cannot currently accept exchanges. Thank you for your understanding.